FAQ's
1. How long will my marshmallow last?
Our marshmallows and mallow melts have a shelf life of at least 4 weeks and our teacakes have a shelf life of 6 weeks.
2. What is your delivery policy?
We will make your order fresh each week, production times take on average 4-6 days. Orders are then packaged and prepared for shipping via Royal Mail Tracked 48.
3. How We Use Your Data
We use your information to:
Process and fulfil your orders
Communicate order updates
Respond to enquiries
Improve our website and services
Send marketing emails (only with your explicit consent)
Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contract: to fulfil your order
Consent: for marketing communications
Legitimate interests: to improve our website and customer experience
Legal obligation: for tax and accounting purposes
5. Sharing Your Data
We only share your data with trusted third parties when necessary, such as:
Payment processors
Delivery and courier services
Website hosting and analytics providers
We never sell your data.
6. Cookies
Our website uses essential and optional cookies. You can manage cookie preferences through your browser settings or our cookie banner.
7. Data Storage & Security
We store your data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Data is retained only for as long as necessary for legal and operational purposes.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Withdraw consent for marketing
Request data portability
To exercise these rights, contact: hello@thefatmallowcompany.co.uk
9. Marketing Communications
You will only receive marketing emails if you opt in. You can unsubscribe at any time via the link in our emails.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
The Fat Mallow Company
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