FAQ's

1. How long will my marshmallow last?

Our marshmallows and mallow melts have a shelf life of at least 4 weeks and our teacakes have a shelf life of 6 weeks.

2. What is your delivery policy?

We will make your order fresh each week, production times take on average 4-6 days. Orders are then packaged and prepared for shipping via Royal Mail Tracked 48.

3. How We Use Your Data

We use your information to:

• Process and fulfil your orders

• Communicate order updates

• Respond to enquiries

• Improve our website and services

• Send marketing emails (only with your explicit consent)

• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: to fulfil your order

• Consent: for marketing communications

• Legitimate interests: to improve our website and customer experience

• Legal obligation: for tax and accounting purposes

5. Sharing Your Data

We only share your data with trusted third parties when necessary, such as:

• Payment processors

• Delivery and courier services

• Website hosting and analytics providers

We never sell your data.

6. Cookies

Our website uses essential and optional cookies. You can manage cookie preferences through your browser settings or our cookie banner.

7. Data Storage & Security

We store your data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Data is retained only for as long as necessary for legal and operational purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Object to processing

• Withdraw consent for marketing

• Request data portability

To exercise these rights, contact: hello@thefatmallowcompany.co.uk

9. Marketing Communications

You will only receive marketing emails if you opt in. You can unsubscribe at any time via the link in our emails.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.